Comments on: Naked Transparency and Public Metafilters http://www.dachisgroup.com/2009/10/naked-transparency-and-public-metafilters/ The future of business lies in the intentional creation of a dynamic business culture that empowers all its constituents to exchange value. We call this social business design. Sat, 31 Jul 2010 03:03:53 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Bryan Menell http://www.dachisgroup.com/2009/10/naked-transparency-and-public-metafilters/comment-page-1/#comment-242 Bryan Menell Thu, 22 Oct 2009 20:49:11 +0000 http://www.dachisgroup.com/?p=14398#comment-242 Luke, I like your area of interest. Innovative ideas are certainly easy to capture, but few people have the <strong>will</strong> to turn them into action in a large corporate environment where resistance to change is high. Let's look at your comment in terms of an example. Let's say that I run a large customer contact center, and my gut tells me that I've got some people issues in the level 2 support team. If I could run all the email traffic through a semantic analysis engine to give me indicators on the tone of outbound emails, and compare that to level 1 and level 3 support teams, that could either confirm or contradict what my gut is telling me. Either way it won't make a decision for me, but the metafilter gives me another piece of datum for decision making. Luke,

I like your area of interest. Innovative ideas are certainly easy to capture, but few people have the will to turn them into action in a large corporate environment where resistance to change is high. Let’s look at your comment in terms of an example. Let’s say that I run a large customer contact center, and my gut tells me that I’ve got some people issues in the level 2 support team. If I could run all the email traffic through a semantic analysis engine to give me indicators on the tone of outbound emails, and compare that to level 1 and level 3 support teams, that could either confirm or contradict what my gut is telling me.

Either way it won’t make a decision for me, but the metafilter gives me another piece of datum for decision making.

]]> By: Luke Harvey-Palmer http://www.dachisgroup.com/2009/10/naked-transparency-and-public-metafilters/comment-page-1/#comment-241 Luke Harvey-Palmer Thu, 22 Oct 2009 20:17:21 +0000 http://www.dachisgroup.com/?p=14398#comment-241 Bryan, nice to see some continued thinking on the social business. My view on transparency, coupled with my thinking on metafilters as an archetype is linked. I feel due consideration needs to be given to the organisation and the individual. We all know that organisations are made up of individuals - but we also know that a majority of individuals are not engaged at work. In this lies a few challenges. Take for instance the notion of metafilters (which is the archetype I am probably least convinced about!)...individuals will chose to observe, orientate, decide and act on information that interests them or serves their interests. Not all individuals are interested in applying 'filters' or a rigid process to the act of sorting the wheat from the chaff. And the same applies for transparency. Customers and stakeholders and other staff for that matter will always experience differing levels of transparency. I like your idea of thinktanks - and actually believe that organisations as a collective do not think enough. Call it the hivemind, or something else, but this is the element of social business design I am most intrigued by; concentrating and harnessing the collective thinking of the individuals within an organisation. To capture the best thinking within in an organisation is not difficult (workshops, intranets, offistes, game mechanics etc etc), but to harness this thinking is another thing. This is where a systems approach to filtering and transparency is flawed! This is where instinct takes over, and the best leaders are those that act more on gut and less on analysis. Does social business design mean that 'by design' we may see a reduction in instinct and 'gut' and more toward a systematic approach to filtering and sharing of information? If so, I fear that the very notion of a social business may be lost! Bryan, nice to see some continued thinking on the social business. My view on transparency, coupled with my thinking on metafilters as an archetype is linked. I feel due consideration needs to be given to the organisation and the individual. We all know that organisations are made up of individuals – but we also know that a majority of individuals are not engaged at work. In this lies a few challenges. Take for instance the notion of metafilters (which is the archetype I am probably least convinced about!)…individuals will chose to observe, orientate, decide and act on information that interests them or serves their interests. Not all individuals are interested in applying ‘filters’ or a rigid process to the act of sorting the wheat from the chaff. And the same applies for transparency. Customers and stakeholders and other staff for that matter will always experience differing levels of transparency. I like your idea of thinktanks – and actually believe that organisations as a collective do not think enough. Call it the hivemind, or something else, but this is the element of social business design I am most intrigued by; concentrating and harnessing the collective thinking of the individuals within an organisation. To capture the best thinking within in an organisation is not difficult (workshops, intranets, offistes, game mechanics etc etc), but to harness this thinking is another thing. This is where a systems approach to filtering and transparency is flawed! This is where instinct takes over, and the best leaders are those that act more on gut and less on analysis. Does social business design mean that ‘by design’ we may see a reduction in instinct and ‘gut’ and more toward a systematic approach to filtering and sharing of information? If so, I fear that the very notion of a social business may be lost!

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