Comments on: Tweeting at the Speed of Scale http://www.dachisgroup.com/2009/11/tweeting-at-the-speed-of-scale/ The future of business lies in the intentional creation of a dynamic business culture that empowers all its constituents to exchange value. We call this social business design. Mon, 08 Mar 2010 19:28:49 -0600 http://wordpress.org/?v=2.9.2 hourly 1 By: Tweeting at the Speed of Scale. | GAby Menta http://www.dachisgroup.com/2009/11/tweeting-at-the-speed-of-scale/comment-page-1/#comment-611 Tweeting at the Speed of Scale. | GAby Menta Tue, 01 Dec 2009 11:10:22 +0000 http://www.dachisgroup.com/?p=17023#comment-611 [...] Originally posted on the Collaboratory From a holistic perspective, we talk about the need for organizations to become more socially calibrated—able to adapt and respond to changes both externally and internally. The three areas where emergent outcomes can manifest are, participation with your customers, collaboration between your employees and optimization in the interactions/transactions between your business and its partners. [...] [...] Originally posted on the Collaboratory From a holistic perspective, we talk about the need for organizations to become more socially calibrated—able to adapt and respond to changes both externally and internally. The three areas where emergent outcomes can manifest are, participation with your customers, collaboration between your employees and optimization in the interactions/transactions between your business and its partners. [...]

]]> By: Bill Rice http://www.dachisgroup.com/2009/11/tweeting-at-the-speed-of-scale/comment-page-1/#comment-475 Bill Rice Sat, 14 Nov 2009 13:37:56 +0000 http://www.dachisgroup.com/?p=17023#comment-475 I think Twitter Lists are one nice step towards better TAM. Best Buy's Twelpforce is a great example. I still want to feel like I am talking to a person, not a logo with one of several random personalities I may get during any given "shift." I still like to ask the CSR's name when I have to call in for customer service. The idea is that I can (as a company) conveniently "list" my people and you can still chose or know who you are working with. This is even cooler because you get to see a little of their person side too. Like that recent Tweet about a new cowboy hat :) Great post. Thanks for all the brain food you dish up David! I think Twitter Lists are one nice step towards better TAM.

Best Buy’s Twelpforce is a great example. I still want to feel like I am talking to a person, not a logo with one of several random personalities I may get during any given “shift.” I still like to ask the CSR’s name when I have to call in for customer service.

The idea is that I can (as a company) conveniently “list” my people and you can still chose or know who you are working with. This is even cooler because you get to see a little of their person side too. Like that recent Tweet about a new cowboy hat :)

Great post. Thanks for all the brain food you dish up David!

]]> By: Martijn Linssen http://www.dachisgroup.com/2009/11/tweeting-at-the-speed-of-scale/comment-page-1/#comment-471 Martijn Linssen Fri, 13 Nov 2009 23:06:13 +0000 http://www.dachisgroup.com/?p=17023#comment-471 Welcome piece again David. Seems / smells like a milestone, very fine paragraphs! Great focus and explanation on People, interesting swing on Technology, and you're clearly errrrr 'having some thoughts' on Process - which is fine because you really should have slept longer before making it to the airport again this morning ;-) Seriously, can't have process without strategy and vision and all that and of course the extremely interesting question is how all these self-sufficient tweeps are even allowing orchestration from above, let alone manage that real-time. Lord knows I've had plenty of headaches designing real-time State Machines that only "mailbox" questions and answers agreed upon at front But, inspired again, many thanks! Welcome piece again David. Seems / smells like a milestone, very fine paragraphs!

Great focus and explanation on People, interesting swing on Technology, and you’re clearly errrrr ‘having some thoughts’ on Process – which is fine because you really should have slept longer before making it to the airport again this morning ;-)

Seriously, can’t have process without strategy and vision and all that and of course the extremely interesting question is how all these self-sufficient tweeps are even allowing orchestration from above, let alone manage that real-time. Lord knows I’ve had plenty of headaches designing real-time State Machines that only “mailbox” questions and answers agreed upon at front

But, inspired again, many thanks!

]]> By: Dan Martell http://www.dachisgroup.com/2009/11/tweeting-at-the-speed-of-scale/comment-page-1/#comment-470 Dan Martell Fri, 13 Nov 2009 21:46:53 +0000 http://www.dachisgroup.com/?p=17023#comment-470 David, awesome graphic and thoughts around the issue. I know I've been involved with companies attempting to do this - but not at scale, I can see how this will require more technology (and process). Intelligent routing / case management / etc will all need to be enhanced. It's almost like the evolute of an IVR for a call center. I use www.hootsuite.com for my TAM and have been pretty happy w/ it. We're also figured out ways (within Flowtown) to allow for streamlined Social Relationship Management (SRM) as a way to do "lead nurturing". Will keep you posted. David, awesome graphic and thoughts around the issue. I know I’ve been involved with companies attempting to do this – but not at scale, I can see how this will require more technology (and process). Intelligent routing / case management / etc will all need to be enhanced.

It’s almost like the evolute of an IVR for a call center.

I use http://www.hootsuite.com for my TAM and have been pretty happy w/ it. We’re also figured out ways (within Flowtown) to allow for streamlined Social Relationship Management (SRM) as a way to do “lead nurturing”.

Will keep you posted.

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