Comments on: Your Business Changes, Your Documents Don’t http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/ Social Business, Brand Engagement, Powerful Insights Thu, 09 Feb 2012 19:09:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lee Provoost http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/#comment-186 Lee Provoost Thu, 18 Feb 2010 12:59:00 +0000 http://www.dachisgroup.com/?p=28395#comment-186 Thanks for sharing David! Yep, certain wisdom never seem to get outdated. Same for one of my favorite books: The Cluetrain Manifesto which is already 20 years old but back then already focused on the themes of "Business is fundamentally human" and "Marketing as a conversation". Funny enough, themes that are only very active the past two years. Thanks for sharing David! Yep, certain wisdom never seem to get outdated. Same for one of my favorite books: The Cluetrain Manifesto which is already 20 years old but back then already focused on the themes of “Business is fundamentally human” and “Marketing as a conversation”. Funny enough, themes that are only very active the past two years.

]]> By: Dave http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/#comment-185 Dave Wed, 17 Feb 2010 17:59:33 +0000 http://www.dachisgroup.com/?p=28395#comment-185 Lee - Good post. I would argue that you can't 'upload' knowledge, but a minor point. It's all about stocks and flows. This article was written 12 years ago, but still rings true. Amazing: http://bit.ly/aseKnu Lee -

Good post. I would argue that you can’t ‘upload’ knowledge, but a minor point.

It’s all about stocks and flows. This article was written 12 years ago, but still rings true. Amazing: http://bit.ly/aseKnu

]]> By: Lee Provoost http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/#comment-184 Lee Provoost Wed, 17 Feb 2010 10:26:04 +0000 http://www.dachisgroup.com/?p=28395#comment-184 Yep, I commented recently something along those lines on this nice blog article from @rickmans http://dontmindrick.com/headline/roger-model-nielsen-participation-pyramid/ By using the social software champions and influencers you can defeat the average numbers that Rick is reporting in your enterprise projects. Yep, I commented recently something along those lines on this nice blog article from @rickmans http://dontmindrick.com/headline/roger-model-nielsen-participation-pyramid/

By using the social software champions and influencers you can defeat the average numbers that Rick is reporting in your enterprise projects.

]]> By: Chris Bailey http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/#comment-183 Chris Bailey Wed, 17 Feb 2010 03:17:54 +0000 http://www.dachisgroup.com/?p=28395#comment-183 Great point. Another strategy that can work well is to identify influencers and connectors within the org who can evangelize the new process. I talk a little about this in relation to starting a customer engagement program at: http://www.baileyworkplay.com/2010/02/great-customer-engagement-starts-on-the-inside/ Great point. Another strategy that can work well is to identify influencers and connectors within the org who can evangelize the new process. I talk a little about this in relation to starting a customer engagement program at:
http://www.baileyworkplay.com/2010/02/great-customer-engagement-starts-on-the-inside/

]]> By: Lee Provoost http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/#comment-182 Lee Provoost Tue, 16 Feb 2010 23:33:49 +0000 http://www.dachisgroup.com/?p=28395#comment-182 Chris, glad you made this remark! It's indeed one of the fundamental mistakes that organisations tend to make: not involving the end-user. Often, "key stakeholders" are invited and interviewed, but often they are not the ones that will actually deal with the tools and benefit directly from the knowledge. Chris, glad you made this remark!

It’s indeed one of the fundamental mistakes that organisations tend to make: not involving the end-user. Often, “key stakeholders” are invited and interviewed, but often they are not the ones that will actually deal with the tools and benefit directly from the knowledge.

]]> By: Chris Bailey http://www.dachisgroup.com/2010/02/your-business-changes-your-documents-dont/#comment-181 Chris Bailey Tue, 16 Feb 2010 23:11:29 +0000 http://www.dachisgroup.com/?p=28395#comment-181 Lee, you're right...this is a quite a challenge. One additional bullet for your solution might be to also uncover what "knowledge" is within the organization. Consider conducting a set of qualitative interviews. My hunch is that - like most orgs - there's not much consensus on what constitutes knowledge and therefore it becomes like trying to manage an amorphous cloud. But once you have a grasp of how individuals within the organization view knowledge, you can possibly create solutions that are closer to the cultural characteristics they are most familiar with. Lee, you’re right…this is a quite a challenge. One additional bullet for your solution might be to also uncover what “knowledge” is within the organization. Consider conducting a set of qualitative interviews. My hunch is that – like most orgs – there’s not much consensus on what constitutes knowledge and therefore it becomes like trying to manage an amorphous cloud. But once you have a grasp of how individuals within the organization view knowledge, you can possibly create solutions that are closer to the cultural characteristics they are most familiar with.

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