Now that I have your attention…

How bad does a company’s image need to be, to devote a marketing person to twitter to placate the plethora of unsatisfied customers??? Typically, a company has to earn an image that bad, it’s not by accident. Comcast has one of the most poorly mismanaged networks on this planet.

Here’s a novel concept… don’t know if it’ll work in the real world… Be the best at what you do and give your customers what they are paying for.

Can you imagine the repercussions of this concept??? People (non-marketing) on Twitter would be recommending your services…

You’re not addressing the cause of the problem, just the effect. Of course, that would put alot of marketing guys out of a job. We can’t have that…

Monopolies aren’t innovators, just placators…