At the 2010 Social Business Summit, Sam Decker from Bazaarvoice gave a presentation on breathing customer oxygen, and his four principles for becoming the customer-centric change hero inside your own organization. You can find his presentation on Slideshare.

Request an invitation to the 2011 Social Business Summit, and join us in Austin, London, Sydney, or Singapore. If you’d like to learn more about Social Businesss Design, you can request our whitepaper.