The Greatest Movie Review Ever Posted
Blog PostI walked out of Morgan Spurlock's POM Wonderful Presents: The Greatest Movie Ever Sold last night feeling pretty nauseated.
Social Business Intelligence: Powering the Future of Business
Blog Post, Thought Capital“Mama Said Knock You Out” - LL Cool J While I founded the company several months earlier, this week marks 3 years since I announced the formation of Dachis Group. To put things in perspective: Over the last 17 years, I’ve been fortunate to have the opportunity to work with some of the world’s most
Social business design in local crisis management
Blog PostAt first glance, there's little reason why the Queensland Police Service's traditional modes of communication needed social media. But when you look closely, the structural issues become evident and explain their move to new channels.
A Social Business Reaction to the Amazon EC2 Outage
Blog PostOn April 21st, Amazon Web Services experienced a service interruption, disrupting servers for many large and prominent businesses. Among those who were affected included an abundance of social services and websites such as Foursquare, HootSuite and Reddit. At Stuzo | Dachis Group, we leverage EC2 for some of our hosting services and experienced temporary issues with our server infrastructure, as the Amazon back up systems did not kick in. As a result, this affected client applications which were live on Facebook, corporate websites, and elsewhere on the web.
Facebook Fan Page Design Through the Social Business Lens
Blog PostA Facebook presence should be designed through the social business lens to encompass the development of social experiences that enable connections with all constituents.
Three years of social business design
Blog PostThree years ago today, Austin Ventures announced that it would back Jeff Dachis in creating a new company, which became Dachis Group.
Back to the Basics: Customer Service with Social Media
Blog PostWhile sifting through some old papers the other day looking for candidates for the recycle bin, I came across some materials I created for an email customer service workshop back in 2004. This workshop was aimed at small-to-medium sized businesses and built on some work I did back in late 1990s for another larger organisation.
Is email social media?
Blog PostFacebook is social. Twitter is social. Discussion and message boards are social. But more people would say that email is not.
Email: option vs. obligation
Blog PostWhen you receive an email message, do you believe that you have an option regarding whether to respond or not? Or do you have an obligation to take action?
The future is podular
Blog Post, The Connected Company
One of the most difficult challenges companies face today is how to be more flexible and adaptive in a dynamic, volatile business environment. How do you build a company that can identify and capitalize on opportunities, navigate around risks and other challenges, and respond quickly to changes in the environment? How do you embed that kind of agility into the DNA of your company?
