Implementation and Development
Social Business Design warrants the creation of solutions to operationalize strategy. Dachis Group helps clients construct social business solutions through our implementation and development services, to provide infrastructure support for short- and long-term initiatives.
Technology Services
Solution Selection
Selecting the right partner can be a daunting task. Dachis Group helps clients develop RFPs and assists in the evaluation and solution selection process. We leverage our Research services, open source and web services knowledge, and our technology alliances to drive a high time-to-value approach.
Solution Development
Dachis Group works directly with clients to deliver customized Social Business Design-ready solutions. Our knowledge of open source offerings and web services helps us deliver best-in-class results, while our strategic alliances allow us to understand not only the current set of available solutions, but future opportunities as well.
Systems Integration
Many of our clients have existing systems that they want or need to retain and augment with emerging technologies. For example, legacy directory integration or links to CRM or messaging systems can be key to optimizing infrastructure investments. We help our clients put the right roadmap in place to evolve their platforms in sound, scalable ways in order to leverage their existing investments.
Performance Improvement
Process Design
The way a company works must change for Social Business Design to be successful. Collective behaviors are difficult to coordinate effectively without a clear design. By measuring the efficacy and efficiency of existing processes, we apply workflow to delineate who should be involved, when, and how. We work with clients to design and execute social business processes that cross silos and drive effective collaboration.
Social Business Policy
Companies need to adapt existing codes of conduct and IT use policies to embrace the nuances of social participation. In order for an organization to allow its users to participate confidently, a sound social media policy needs to be drafted, socialized, and instituted for the benefit of employees, managers, executives, and shareholders. We provide our clients with assistance in understanding the elements of social business policy and drafting actionable guidelines.
Program Development
Once a Social Business Design is crafted, it needs to sustain and thrive. We help our clients achieve this through the creation of guidelines and process for operating the programs that comprise social business. For example, if the overarching strategy calls for community launch, companies require program development for moderation, outreach, and management to maintain the health of the community in question.
Human Capital
Culture Calibration
Culture change is as much about diagnosis as execution. We create programs that measure the social calibration of individuals, teams, and the organization at large, and provide the platform for change. Our approach to culture begins with a litmus test and provides incentives, rewards, guidelines, and ongoing measurement to achieve the dynamic, collaborative culture associated with a well-designed Social Business.
Training and Awareness
One of the biggest obstacles to Social Business Design is organizational inertia – people are inherently resistant to change. By presenting actionable information, clients will achieve heightened awareness, facilitating faster social business change. We help clients by developing educational content focused on emerging social business topics that can be delivered as workshops or online curricula, and directly correspond to strategic offerings. For example, we have developed and delivered single and multi-day sessions on social business fundamentals, crisis management, and learning how to listen.