Collaboratory
The Collaboratory is our Social Business collaborative lab where we engage and explore an ongoing discussion, share thoughts, opinions, and ideas on Social Business.
A business within the business
Blog Post, Enterprise 2.0, The Connected CompanyA lot of problems in business could be solved if we could align the interests of employees and managers with owners. Is there a way to get everyone to act like owners? The answer is yes – but not without changing the structure of your company in ways that might make you a bit uncomfortable.
Everything is a service
Blog Post, Enterprise 2.0, The Connected CompanyThe emerging service economy will require business and society to do some some fundamental restructuring. The organizations that got us to this point have been hyper-optimized into super-efficient production machines, capable of pushing out an abundance of material wealth. Unfortunately, there is no way to proceed without dismantling some of that precious infrastructure. The changes
The Content Triangle: Empathy and Accountability Create Engagement
Blog Post, The Connected Company, Thought CapitalIdeas are at the core of a company’s value in the new economy. Ideas can’t spread unless content creators use empathy and accountability to provide the proper motivation. This is about the power of ideas, not the power of deliverables.
Turn around and face the market
Blog Post, Enterprise 2.0, The Connected CompanyIronically, a history of success may be the biggest reason companies lose touch with customers. Success can fuel enormous growth and even lead to market dominance. But it can also lead to over-expansion, blind spots, complacency, bureaucratic rigidity and risk-avoidant cultures.
Blowing Up Dams and Organizational Change
Blog Post, The Connected CompanyWhat happens when you blow a hole in a dam and let 92 acres of lake loose - and what can a business learn from the experience?
The connected customer
Blog Post, Enterprise 2.0, The Connected CompanyCustomers are becoming aware that they have the power to collectively organize and protest, and today they have the tools to do it. Revolutions never start at the top. They start with people, when they begin to recognize the power that comes from numbers.
The Connected Company: Environment and Organization Come First
Blog Post, The Connected CompanyTechnology solutions will be applied to management challenges in time. Market forces make it nearly inevitable. It remains to be seen if they’ll be effective without management interventions It’s important to allow for new roles and ways of thinking to grow organically within an organization as a foundation for this transition. Are you ready to make a transition to managing a socially calibrated organization?
Change is changing
Blog Post, The Connected CompanyChange is accelerating, to the point where it will soon be nearly continuous. Periods of sustained competitive advantage are getting shorter, and there are a host of studies that confirm that this. It’s not just something that is happening in technology, either. It’s happening in every industry. We need to change the way we think about change.
Forward With Ford
Blog Post, The Connected CompanyI spent a couple of days last week with Ford in Dearborn as part of an event for the social press/media. In hindsight, it's difficult to imagine another company that could pull off what Ford did.
Social Business Strategy: The CIO Shortlist
Blog Post, The Connected CompanyOn and off over the last year on ebizQ, in an ongoing series for large enterprise CIOs, I’ve been exploring how social business has begun overtaking the ongoing transition to digital business in many companies. The majority of large organizations have been investing in their digital business capabilities for over a decade now with varying
