Collaboratory
The Collaboratory is our Social Business collaborative lab where we engage and explore an ongoing discussion, share thoughts, opinions, and ideas on Social Business.
The Content Triangle: Empathy and Accountability Create Engagement
Blog Post, The Connected Company, Thought CapitalIdeas are at the core of a company’s value in the new economy. Ideas can’t spread unless content creators use empathy and accountability to provide the proper motivation. This is about the power of ideas, not the power of deliverables.
Connecting Digital Strategy with Social Business and Next-Gen Mobility
Blog PostHow do the overarching digital strategies of today's 21st century enterprise relate to social business and smart mobility? It's a question I've been asked more and more frequently as these two major new trends become primary areas of focus in organizations around the world. The reality is today that large organizations continue to struggle with how they are organizing around digital strategy in general. In this context I'm referring primarily to Web strategy -- including the various aspects of a business it touches -- since that's almost entirely where digital is headed as a whole. One of the aspects that stands out the most when I've worked with companies recently is that most traditional businesses often have a dramatically lower level of maturity around digital delivery of their capabilities than native Web firms. This despite it being almost twenty years since the Web arrived. It's clear there is significant impedance between the way digital business works and the way many companies still operate.
Moving Beyond Systems of Record to Systems of Engagement
Blog PostWhen we look back at the first decade of the 21st century, it will be obvious that a few momentous changes in the business and computing landscape occurred. Of these, one of the most profound has been a decreasing emphasis on systems of record and the move towards what are called systems of engagement. Over the last 30 years, information technology has transformed the business landscape by capturing, structuring, and automated a growing percentage of the information that our businesses require to operate. This has offered a multitude of benefits to the organizations that have heavily invested in IT, not the least that information technology has been the one area where world class companies typically invest more than average performers. This is in contrast to finance, HR, or procurement, where the best companies usually spend far less than middle-of-the-road companies.
The impact of social media on IT
Blog PostYesterday I explored in detail on ZDNet some of the issues that businesses are encountering as social media moves into the enterprise space in a truly strategic way this year. Not only is there a proliferation of new applications for external and internal social media, but traditional business applications are often getting social media capabilities
Organizing for social business: The issues
Blog PostHow best can employees and managers adapt to today's changing and increasingly social workplace? This has become one of the central questions as organizations look at social computing as a new primary channel in their organization, both amongst their workers as well as for their customers and business partners.
A Social Business Reaction to the Amazon EC2 Outage
Blog PostOn April 21st, Amazon Web Services experienced a service interruption, disrupting servers for many large and prominent businesses. Among those who were affected included an abundance of social services and websites such as Foursquare, HootSuite and Reddit. At Stuzo | Dachis Group, we leverage EC2 for some of our hosting services and experienced temporary issues with our server infrastructure, as the Amazon back up systems did not kick in. As a result, this affected client applications which were live on Facebook, corporate websites, and elsewhere on the web.
Internal Knowledge Sharing: It Does Exist!
Blog PostSome of the companies we’ve helped have had competitive relationships between their brands. In some cases, none of the brands wanted to share successes or warn others of potential failures; internal knowledge-sharing was practically non-existent. It’s not all that surprising, given the structure of some parent company-to-portfolio company relationships. Typically, each brand has their own budget, resources, and agencies. So, it takes a vested interest on behalf of corporate to coordinate an event for all of their brands and a thoughtful framework for collaboration to encourage sharing.
The Risk And Reward Of Collaboration
Blog PostYes, collaboration has risks. There. I said it. As my colleague Kate Rush Sheehy pointed out recently, forming a company's social business strategy and resources requires speed and scale — and for some organizations these two qualities don't come naturally. Many employees fear the departmental silos they don't understand. The complex processes that don't always work. And the colleagues they don't know — constantly concerned these people will object to their ideas, plans, or points of view. This sometimes irrational worry can frustrate employees, but inactivity typically persists within their organizations anyway. Some companies refuse to let these concerns constrain them, and are trying to do things a little differently.
SXSWi 2011: Collaboration at Work
Blog PostShouldn't work be social too? If you think so, you might find this proposed SXSWi 2011 panel interesting.
Becoming a Compliant Social Business
Blog PostFINRA, FDA, HIPAA, SARBOX and ITAR, are regarded as curse words in social media and workforce collaboration circles. People don’t want to say them. They don’t want to hear them and they really really don’t want the regulators to swing by for a “chat.” The outcomes created by this mentality are predictable: hesitancy when approaching new technology, over-engineered solutions that inhibit adoption and the pursuit of risky grassroots experimentation.
