8 posts tagged community

Six Social Business Trends To Watch

Posted on August 4th, 2010 By Dion Hinchcliffe

It will come as little surprise to readers here that businesses this year have been getting increasingly serious about social media as they find that their customers are spending a rapidly growing amount of time there. The most recent numbers show that Americans are spending nearly a quarter of their online time in social networks, far ahead of other forms of Internet activity. The numbers worldwide aren’t much different and implications for businesses are many and varied. I’ve explored these extensively before and it goes well beyond such ideas like “Facebooking” the enterprise. Yet due to the top-down way most organizations operate, businesses continue to fall behind what’s happening in the marketplace today. Unfortunately, the underpowered, non-scalable, expensive, and fundamentally limited value creation techniques of yesteryear won’t begin to suffice in today’s rapidly emerging Social Business landscape.

Purposely Shaping Interaction in Social Spaces

Posted on April 28th, 2010 By Robin Hamman

In the mid to late 1990’s, before I began working professionally within the social media industry – we called it the online community industry back then – I spent a number of years researching and writing about life online. My particular focus was on how individuals create an identity, form relationships and build communities in what were, at that time, largely text based online environments.

The Advent of the Social Supply Chain

Posted on April 22nd, 2010 By Dion Hinchcliffe

I have been writing about and working with open supply chains for some years now, specifically how businesses are increasingly opening up their borders to much more dynamic, scalable, and valuable supply chain and partnership scenarios. Up until recently, the story of advancement when it came to supply chains has been one of technological improvement. Most recently, large enterprise suites and hand-crafted proprietary solutions have started to give way to SaaS and cloud approaches to supply chain management, which will be state of the art much sooner rather than later.

Should customers be in control?

Posted on April 21st, 2010 By Peter Kim

As social media evolves, I’ve been wondering if the adages we all know still apply; for example, “customers are in control.” But should they be?

Treat Your Community Like a Business Asset

Posted on March 23rd, 2010 By Brian Kotlyar

Intuit is frequently referred to as one of the rare examples of a successful social business that operates within the confines of a regulated industry. Christine Morrison, Intuit’s Social Media Marketing Manager and architect of much of this success, recently shared some lessons learned from Intuit’s journey at Social Business Summit 2010.

Tumblr: Getting Interaction Right

Posted on January 7th, 2010 By Tim Duckett

Tumblr is a fascinating example of how to get user generated and community sites right. Fundamentally it’s a microblogging platform, but I think this sells it very short of the whole picture.

Creating Customer Communities

Posted on December 16th, 2009 By Robin Hamman

Anyone who follows my movements online will have noticed that I’ve been rather quiet recently. This is because I have, for the past month or so, been part of a Headshift team, which at various times drew upon the experience and skills of more than ten people, working to deliver a piece of strategic consultancy [...]

Dachis Group Social Software Resource Wiki

Posted on November 24th, 2009 By Jeff Dachis

Dachis Group researches, tracks, and utilizes many different technology tools on behalf of our clients. We thought it would be a good idea to share our initial efforts and ask for contributions to make it better.

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