Collaboratory
The Collaboratory is our Social Business collaborative lab where we engage and explore an ongoing discussion, share thoughts, opinions, and ideas on Social Business.
Customers aren’t in control.
Blog PostWhen it comes to social media complaints, are consumers always right?
May 4, 2011 1
Should customers be in control?
Blog PostAs social media evolves, I've been wondering if the adages we all know still apply; for example, "customers are in control." But should they be?
Apr 21, 2010 8 Comments
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