Collaboratory
The Collaboratory is our Social Business collaborative lab where we engage and explore an ongoing discussion, share thoughts, opinions, and ideas on Social Business.
Activity streams: communication as work, not for work
Blog PostOne of the four fundamental keys to social business design is dynamic signal, driven by new modes of content authorship and ownership within companies. An idea for improving communication can be found in activity streams.
Back to the Basics: Customer Service with Social Media
Blog PostWhile sifting through some old papers the other day looking for candidates for the recycle bin, I came across some materials I created for an email customer service workshop back in 2004. This workshop was aimed at small-to-medium sized businesses and built on some work I did back in late 1990s for another larger organisation.
Is email social media?
Blog PostFacebook is social. Twitter is social. Discussion and message boards are social. But more people would say that email is not.
Email: option vs. obligation
Blog PostWhen you receive an email message, do you believe that you have an option regarding whether to respond or not? Or do you have an obligation to take action?
Why do we care so deeply about the inbox?
Blog PostUnexpected outreach takes many different forms. But email is different.
Communication for work, not as work
Blog PostDoes the relentless and never-ending flow of messages into your email inbox ever make you feel as if you're being punished for something?