Collaboratory
The Collaboratory is our Social Business collaborative lab where we engage and explore an ongoing discussion, share thoughts, opinions, and ideas on Social Business.
Sky News Technology Behind Business panel on Knowledge Management
Blog Post, Enterprise 2.0, Interview, The Connected CompanyLast week I was invited by Nigel Freitas to participate in a panel discussion about Knowledge Management (KM) for Sky News Australia’s Technology Behind Business show. Technology Behind Business examines trends and analyses key IT concepts. Each week an expert panel focuses on one type of technology or strategy, explaining its use without the jargon,
Creatives in Interactive Social Media: How in the hell are we supposed to know everything?
Blog PostThe Great Splintering Watch an early episode of Mad Men and marvel at the poor lads (and occasional lass) trying to wrap their minds around television and print. It’s cute. Now, fast-forward to the age of socially-driven, digital interactive experiences. Shield your eyes as the design department fractures into dozens of specific and overlapping disciplines.
Taking On Social Customer Service
Blog PostSocial customer service shatters the structured nature of call center operations. Complaints received at all hours. Product issues resolved in public. Resolution expected instantly. Service volumes unpredictable — at least initially. One customer criticism quickly spirals into ten, as other customers also take the opportunity to voice their dissatisfaction. The company is under fire — without any
What Basic Friendship Rules Can Teach You about Community Management
Blog PostWhen called upon to explain what it takes to be a good community manager, I often feel like I’m writing a children’s book on how to be a good friend. Truly, good community management is not difficult to figure out, but many people are intimidated by the new avenues of communication in social media and
Moving Beyond Systems of Record to Systems of Engagement
Blog PostWhen we look back at the first decade of the 21st century, it will be obvious that a few momentous changes in the business and computing landscape occurred. Of these, one of the most profound has been a decreasing emphasis on systems of record and the move towards what are called systems of engagement. Over the last 30 years, information technology has transformed the business landscape by capturing, structuring, and automated a growing percentage of the information that our businesses require to operate. This has offered a multitude of benefits to the organizations that have heavily invested in IT, not the least that information technology has been the one area where world class companies typically invest more than average performers. This is in contrast to finance, HR, or procurement, where the best companies usually spend far less than middle-of-the-road companies.
The impact of social media on IT
Blog PostYesterday I explored in detail on ZDNet some of the issues that businesses are encountering as social media moves into the enterprise space in a truly strategic way this year. Not only is there a proliferation of new applications for external and internal social media, but traditional business applications are often getting social media capabilities
Social business requires a holistic point of view
Blog PostThe core elements of social business explained.
Social Business Intelligence: Powering the Future of Business
Blog Post, Thought Capital“Mama Said Knock You Out” - LL Cool J While I founded the company several months earlier, this week marks 3 years since I announced the formation of Dachis Group. To put things in perspective: Over the last 17 years, I’ve been fortunate to have the opportunity to work with some of the world’s most
Can they act on it?
Blog PostLately, it feels like every company has or is developing a framework for its use of social technologies. But many organizations fail to plan for the in-between — the place where frameworks end.
Designing for Decisions in Social Business
Blog PostThis blog post reviews insights about design decisions from Jared Spool's SXSW 2011 Interactive presentation and the implications for social business design.
