Frank Eliason at Comcast is probably one of the most well-known customer service managers in the entire Twittersphere. Today he shares with us some thoughts around his talk at the Dachis Group Social Business Summit 2010.
Our guest writer today is Caitlin Pulleyblank, founder and CEO of Open Colony. Her company is pushing the boundaries of what it means to bring social to the executive recruiting business. An avid reader and consumer of culture, Caitlin was on the founding staff of Wired Magazine.
This is a post from Lee Bryant that was originally posted on the Headshift blog. He was invited to give a presentation at the Amsterdam Social Strategy Talk, hosted by Creative Crowds and ViNT. Lee and Tom Steinberg (mySociety) were the closing speakers, talking about the issue of public participation and open data in relation to government innovation. The talk was a very simple introduction to why this topic matters, plus a consideration of some recent critiques of transparency initiatives, decorated by a lovely data visualisation of world population growth from the G-Econ project.
The internet can provide incredible tools for transparency; easy access to large volumes of information, wide distribution to anybody with an internet connection or a library card, and indexing mechanisms to make search easier. We expand upon Lawrence Lessig’s writings “Against Transparency.”
The Dachis Group Collaboratory launched two weeks ago and we have been actively sharing our thoughts on social business design, while allowing the world to view a window on our work. Recently, the documentary “We Live In Public” has been in screenings around the U.S., chronicling the activities of Josh Harris a decade ago and foreshadowing many characteristics of today’s “social” mania. We have only partially opened the window on our work world, but the view it provides has caused us to reflect on what we do. As all of us are participating in the live, unedited feed, some of our worldwide team have some distinct thoughts to share and I hope to hear your thoughts in the comments.